About the NorthEast Contact Center Forum (NECCF)

The NorthEast Contact Center Forum was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers.

Our objectives are to:

• Provide a forum for call center professionals to network and share experiences
• Host workshops, panel discussions, and keynote speakers on current topics
• Provide updates on technology trends and Call Center Best Practices
• Facilitate personal and professional development

We host four events (or Forums) each year.

Three are held at the Henderson House in Weston, MA. These events feature workshops, discussion panels, and keynote speakers on topics identified by our attendees as important to their success in contact center operations. This can also be a great team building event for your management team.

Our annual Vendor Forum is held at Gillette Stadium, home of the New England Patriots. This event is a contact center conference, featuring 40 exhibitors, workshops, a keynote speaker, and tours of the stadium. We typically have over 350 contact center professionals from across the region.

The NECCF is a non-profit organization and there are no membership requirements or joining fees required to attend.

Feedback

What are your colleagues saying about this event?

Great content that I can bring back to my center
Excellent presentation with action items to take away
It covered real life problems and concerns
I have many new ideas on how to manage a growing team fairly and effectively
This was my second visit and it was even better than the first
The size and diverse attendees made the conference more valuable

Why Should You Attend An NECCF Event

Meet and network with other call center professionals in the Region
Share experiences and learn from others
Participate in industry specific and topical roundtable discussions
Learn about emerging trends in the call center industry and how to prepare for success
Understand new technology and applications for existing technology
Learn best practices that you can apply in your call center
Learn how your peers deal with budget reductions, economic downturns and other changes that impact you

The NECCF is proud to host the 11th Annual Vendor Expo. The event will take place on Tuesday, June 12 at Gillette Stadium, home of the New England Patriots! This highly anticipated event showcases the latest in technology and innovation for the Contact Center industry.

As we gear up for the 2012 Summer Olympics we are thrilled to feature Vince Poscente, a former Olympic Athlete as this year's Keynote.

Join us we present "Big Goals", a lively presentation on the blending of excellence and competitive advantage. The event will also feature more content and value than ever including 4 workshops, keynote address, behind the scenes tour of Gillette Stadium, continental breakfast, three course luncheon, tote bag, giveaways galore and exciting raffle items! Registered attendees will also receive a one year complimentary subscription to Contact Center Pipeline Journal.

For more details and to register, please click here. Early bird pricing will be available until April 30th.

For Sponsorship & Exhibit Opportunities, please click here.