2017 Winter Forum

Winter Forum - December 12, 2017

The event is exclusively sponsored by Aspect

Aspect NECCF

LOCATION DIRECTIONS:  Franklin Country Club

Join the NorthEast Contact Center Forum, Contact Center Experts, Aspect and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.


You will learn:

  • The most cost effective ways to invest your contact center resources
  • Real-world insights in creating more organizational value without compromising service levels
  • Best practices to collaborate staffing levels and optimize productivity
  • Everyday operational practices to employ immediately for both high quality and efficient outcomes

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Morning Presentation

11:00 am Presentation by Adapt

12:00 pm Buffet Luncheon

1:00 pm Afternoon Presentation

2:00 pm Roundtable Discussions

Engage in a lively peer to peer learning experience!

Topics to include:

Work at Home
Managing your Outsourcer
Training & Development
Quality Monitoring
KPIs/Metrics to Manage your Center
Employee Retention/Morale Programs
Workforce Management
VOC Initiatives
Change Management in a Contact Center

2:45 pm Closing Remarks, Survey Collection & Raffle Prizes

3:00 pm Event Concludes


We're not around right now. But you can send us an email and we'll get back to you, asap.


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