About the NECCF

Pictured: Jonathan Cogswell, Mike Pace, Chris Shortall, Anne O'Neil, Janis Sirois, Gary Mercier, Mike West, Mark Kantor, JoAnn Morency Dick Spearrin, Bill Conlon. Missing from photo, Stacey Swim

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine.

The NECCF is a recognized 501c3 non-profit organization. There are no membership requirements or dues. We feature four quarterly events per calendar year. Registration fees apply for each event hosted.


The volunteer Board of Directors, comprised of contact center professionals, organizes and facilitates the quarterly meetings. Each director shares the common goal of providing professionals a forum to discuss topics relating to day to day contact center concerns, including ways to enhance quality, professionalism, and efficiency. You can reach any member of the board via the email listed below.


  • JoAnn Morency, Member-At-Large
  • Janis V. Sirois, Member-At-Large
  • Charles Jolin, Member-At-Large
  • Mike Lapolla, Computershare
  • Nancy Leeser, Simmons College
  • Kellie Malo, Bayada Home Health
  • Jim White, Sovereign Bank


We're not around right now. But you can send us an email and we'll get back to you, asap.


©2017 NECCF

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