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19th Annual NECCF Conference and Expo – June 14, 2022

at
Gillette Stadium

Don't forget about Workforce Management Basics as we find our footing in our new normal! Check out this presentation by Richard Spearrin fr...

Revisit this great presentation "Building a Quality Organization – People First!" by Christina Shortall – SVP, Customer Experience at Ra...

Check out this fascinating article "Demystifying AI in the Contact Center" to determine which approach will help you achieve your business g...

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