Don't forget about Workforce Management Basics as we find our footing in our new normal! Check out this presentation by Richard Spearrin fr...Read More
Revisit this great presentation "Building a Quality Organization – People First!" by Christina Shortall – SVP, Customer Experience at Ra...Read More
How Can NECCF Help?
Provide a forum for call center professionals to network and share experiences
Host workshops, panel discussions, and speakers on current topics
Updates on technology trends and Call Center Best Practices
Facilitate personal and professional development.