2018 NECCF Conference & Expo Agenda* 

8:30 am         Breakfast & Networking (Sponsored by NECCF & SOCAP) 

9:00 am        Show Floor Opens (over 35 technologies & services on exhibit)

10:00 am      ShoreGroup – “Making Sure Your Contact Center is Ready for Today’s Customer”

10:25 am      Zendesk – “Omnichannel Support with Zendesk”

10:50 am      Adapt – “Five Best Practices for Building a Culture of Success Within Your Contact Center” 

11:15 am      Avtex – “Making the Contact Center a Source of Customer Admiration”

11:45 am      Lessonly “Do Better Work” (Reimagining Team Training)

12:20 pm      Luncheon – (Sponsored by Bright Pattern)

1:15 pm        Dimension Data & Upstream Works – “Customer Experience Transformation”

1:50 pm        Aspect – “Moving to the Cloud”

2:25 pm       Noble Systems  – “Gamification in the Contact Center”

3:00 pm        Afternoon Keynote – Jeff Toister, Author of The Service Culture Handbook – “The Journey to a Customer-Focused Culture” 

Message from Jeff

4:00 pm       Raffle Prizes Awarded & Final Remarks

4:30 pm        Event Concludes

*Subject to change