[vc_row][vc_column][vc_column_text]8:30 am      Breakfast & Networking (Sponsored by NECCF & SOCAP)


9:00 am      Show Floor Opens (over 35 technologies & services on exhibit)


10:00 am    “NECCF and ath Power 2019 Contact Center Benchmark Study”,

ath Power Consulting – Benchmark Study


10:20 am    “AI and the Contact Center what is real and what is not”, Talkdesk


10:55 am     “Late Night with Zendesk – One on one with Michael Pace”, Zendesk


11:25 am    “Why the exponential shift of technology matters to your great grandchildren”,



11:55 am    “Redefining Loyalty on the Path to Creating Extraordinary Customer

Experiences”, Sparkcentral


12:30 pm    Luncheon – (Sponsored by Bright Pattern)


1:00 pm      “How Mature Is Your CX? Planning for Success In 2019”, NICE inContact


1:25 pm      “Kennebunk Savings Improves CX and Fights Fraud with Biometrics”, Nuance


1:50 pm      Expo Time


2:20 pm      “Solving the Unique CX Challenges for SMBs”, Mitel


3:00 pm      Afternoon Keynote – Nataly Kogan, CEO & Founder of Happier, Author of “Happier

Now” “How to stop Chasing Perfection and Embrace Everyday Moments”


4:00 pm       Cocktail Reception & Raffle Prizes Awarded – (Sponsored by Sharpen)


4:30pm       Event Concludes[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]*Agenda Subject to Change. Updated 5/31/19