[vc_row][vc_column][vc_column_text]8:30 am      Breakfast & Networking (Sponsored by NECCF & SOCAP)

 

9:00 am      Show Floor Opens (over 35 technologies & services on exhibit)

 

10:00 am    “NECCF and ath Power 2019 Contact Center Benchmark Study”,

ath Power Consulting – Benchmark Study

 

10:20 am    “AI and the Contact Center what is real and what is not”, Talkdesk

 

10:55 am     “Late Night with Zendesk – One on one with Michael Pace”, Zendesk

 

11:25 am    “Why the exponential shift of technology matters to your great grandchildren”,

Genesys

 

11:55 am    “Redefining Loyalty on the Path to Creating Extraordinary Customer

Experiences”, Sparkcentral

 

12:30 pm    Luncheon – (Sponsored by Bright Pattern)

 

1:00 pm      “How Mature Is Your CX? Planning for Success In 2019”, NICE inContact

 

1:25 pm      “Kennebunk Savings Improves CX and Fights Fraud with Biometrics”, Nuance

 

1:50 pm      Expo Time

 

2:20 pm      “Solving the Unique CX Challenges for SMBs”, Mitel

 

3:00 pm      Afternoon Keynote – Nataly Kogan, CEO & Founder of Happier, Author of “Happier

Now” “How to stop Chasing Perfection and Embrace Everyday Moments”

 

4:00 pm       Cocktail Reception & Raffle Prizes Awarded – (Sponsored by Sharpen)

 

4:30pm       Event Concludes[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]*Agenda Subject to Change. Updated 5/31/19

 

 

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