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LOCATION DIRECTIONS:  Franklin Country Club

Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.

You will learn:

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am “Happier” Networking Exercise 

10:30 am SparkCentral 

Digital Dialogue – Sharing a Customer Experience

12:00 pm Buffet Luncheon

1:00 pm Talent Spotlight: From Attracting to Retaining Talent for the future
Insights from a panel of High Potential Associates
What do you need and want to be successful? and what’s the payoff for organizations?

2:00 pm Keynote Speaker David Lee 

“Help Me Help You Help Us” Conversations
To Reduce Turnover, Boost Engagement, and Help Each Employee Do Their Best Work

3:00 pm Closing Remarks, Survey Collection & Raffle Prizes Distributed

3:15 pm Cocktail Hour