AI’s Impact on Key Contact Center Functions: Five Panels. One Forum. Real-World Insight.

Our theme for the day is AI’s Impact on Key Contact Center Functions, bringing together five focused panel discussions that explore how teams are adapting across QA, Knowledge Management and Training, Workforce Management, leadership strategy, and more. Each session takes a practical look at what is actually changing inside today’s operations and what leaders should be preparing for next.

Registration is closed, see you on Wednesday !

We are bringing the community together at the NECCF Spring Forum at The Connors Center in Dover, MA

Here is what you can expect:

  • 8:30 am: Continental Breakfast and Networking
  • 9:30am: Workforce Management
    Moderator: Stephen Doherty, Plymouth Rock Assurance 
  • 10:20am: Knowledge Management and Training
    Sponsored by Five9
    Moderator: Aileen Rocheleau, Citizens Bank
  • 11:10am: Quality Assurance
    Sponsored by Observe.AI
    Moderator: Joe Mullaney, Observe.ai
  • 1:00pm: AI In Practice: Risks and Rewards – an Inside View
    Sponsored by Yellow.ai
    Moderator: Dave Teixeira, Bridgepointe CX
  • 1:50pm: Leading CX Improvement in the Emerging AI World
    Sponsored by Genesys
    Moderator: Mike Pace, NECCF President
  • 3:00 pm: Beer and Wine Social, Networking and Closing Remarks
Download PDF Agenda

9:30am

10:20am

11:10am

1:00pm

1:50pm