Make plans NOW to join us for the

20th Annual NECCF Conference and Expo
June 14, 2022

“Delivering the Ultimate Customer Experience”

The day will feature exhibits, industry specific workshops, continental breakfast, 3 course luncheon, behind the scenes tour of Gillette Stadium, tote bags, raffle prizes and giveaways galore!

Our last Annual Conference & Expo was a great success with nearly 400 attendees, 8 workshops and 40 sponsors. So mark your calendars as you don’t want to miss this event at Gillette Stadium in Foxborough, MA, home of the New England Patriots! This highly anticipated event showcases the latest in technology and innovation for the Call Center industry.

Learn from industry experts & your peers! Join the largest group of contact center professionals and industry experts in New England!  Nearly 40 state-of-the-art sponsors for a full day of learning, networking and industry experts!  The day includes peer to peer learning with roundtable discussions, expert led  workshops and more!

Chip Bell

Customer Service and Management Expert, Author, Consultant

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audience’s powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.  Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges. He is considered a world-renowned authority on customer loyalty and service innovation, writing over 600 articles for many business journals, magazines, and blogs. Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer loyalty—two years in the #1 spot. He has appeared live on CNN, CNBC, CNN, Fox Business, Bloomberg TV, ABC, and his work has been featured in Fortune, USA Today, Businessweek, Forbes, Money Magazine, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur. He has authored nine national and international best-selling books including: Managing Knock Your Socks off Service (now in its 3 rd edition); Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers: The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; and Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major awards and been endorsed by the CEO or presidents of such companies as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Build-A- Bear Workshops, JetBlue, Marriott, Ultimate Software, WestRock Chick-fil- A, Wolfgang Puck Worldwide, Morgan Stanley, Nationwide, Dell Computer, Kimpton Hotels and Southwest Airlines.

Please use these social media posts on your social media platforms to promote our upcoming event!

Right click to save images. Tag @NECCF when posting. We hope to see you there.


Limited sponsorship opportunities are available. Click here to access the NECCF Expo Sponsorship Opportunities. 

NECCF Conference  & Expo Agenda – coming soon

Value Added Benefits!
Registered attendees will also receive:


Expo Location
The event will again take place at Gillette Stadium in the Putnam Club Clubhouse, East Side Lounge. Gillette Stadium is located at One Patriot Place, Fox borough, MA 02035. For directions click here.


Parking and Stadium Entrance
Enter the stadium at the P-1 entrance.  Before the security guard shack, take a right into Parking Lot 5. Enter the Putnam Club via the E-1 entrance. You may carry in boxes and smaller items at this entrance. Parking is complimentary.


Hotel & Travel Arrangements
We recommend flying into either Boston’s Logan Airport or T.F. Green Airport in Providence, Rhode Island as the venue is easily accessible to both airports.

We recommend the following hotels located near Gillette Stadium. Please be advised there is no official room block.

• Hilton Garden Inn Foxborough Patriot Place – 508.543.2040, Distance from Gillette, .82 miles
• Renaissance Patriot Place Hotel & Spa – 866.264.5744, Distance from Gillette, .82 miles
• Residence Inn by Marriott Foxborough – 866.272.4856, Distance from Gillette, 3.59 miles
• Four Points by Sheraton Norwood – 866.608.6760, Distance from Gillette, 6.63 miles