The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased “user group” to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine.
The NECCF is a recognized 501c3 non-profit organization. There are no membership requirements or dues. We feature four quarterly events per calendar year. Registration fees apply for each event hosted.