About NECCF

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased “user group” to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine.

The NECCF is a Massachusetts based non-profit organization. There are no membership requirements or dues. We feature four quarterly events per calendar year. Registration fees apply for each event hosted.

BOARD OF DIRECTORS

The volunteer Board of Directors, comprised of contact center professionals, organizes and facilitates the quarterly meetings. Each director shares the common goal of providing professionals a forum to discuss topics relating to day to day contact center concerns, including ways to enhance quality, professionalism, and efficiency. You can reach any member of the board via the email listed below.

NECCF Officers

  • President: Mike Pace, mpace101@gmail.com

  • Vice President: Jonathan Cogswell, CopperBeech Associates, jcogswell@copperbeechassociates.com

  • Treasurer: Bill Conlon, Siemens Healthineers, wm.conlon.ma@gmail.com

  • VP Vendor Relations: David Teixeira, Bridgepointe CX, dtex@tornovo.com

NECCF Board Members

  • Stephen Doherty, Senior Workforce Manager, Plymouth Rock Assurance, stdoherty@plymouthrock.com

  • Erin McGinnis, VP Customer Information Center Manager, Cornerstone Bank, EMcGinnis@cornerstonebank.com

  • Daniel Iannello, ezCater, daniel.iannello@ezcater.com

  • Aileen Rocheleau, Contact Center Operations, VP, Citizens Bank, aileen.rocheleau@citizensbank.com

EMERITUS
  • Deb Benjamin, Constant Contact
  • Ralph Bevilacqua, HUB Workforce
  • Ledia Dilo, Arlo Technologies, Inc
  • Leia Coughlin, SNHU
  • Rob Eydenberg, Metro Credit 
  • Charles Jolin, Member-At-Large
  • Mark Kantor, Member-At-Large
  • Mike Lapolla, Computershare
  • Nancy Leeser, Simmons College
  • Annie O’Neil, Prudential
  • Kellie Malo, Bayada Home Health
  • Gary Mercier, Member-At-Large
  • JoAnn Morency, Member-At-Large
  • Pam Schricker, DentaQuest
  • Christina Shortall, Radius Bank
  • Justin Silva, All One Credit Union
  • Janis V. Sirois, Member-At-Large
  • Dick Spearrin, Member-At-Large
  • Stacey Swim, sswim1@maine.rr.com
  • Jennifer Ward, DCU
  • Mike West, Tufts Health Plan
  • Petra Wise, Member-At-Large
  • Jim White, Needham Bank