Speak at NECCF Events
Share Your Experience With the New England Contact Center Community
NECCF is always looking for contact center leaders, managers, supervisors, workforce management professionals, trainers, quality leaders, CX practitioners, and operational teams to share their experience with our growing community of contact center and customer experience professionals across New England.
Our members place the greatest value on practical conversations, real-world lessons, and proven strategies from professionals actively managing teams, operations, technology, and customer experiences within contact center environments.
Whether you are interested in presenting a keynote, participating on a panel, leading a discussion, or sharing a customer success story, we would love to hear from you.
Speaker & Panel Opportunities
NECCF hosts a variety of events throughout the year, including:
- Spring Forum educational sessions
- Panel discussions
- Virtual workshops and webinars
- Community networking and industry events
We welcome both experienced speakers and first-time presenters who can share hands-on operational experience, practical insights, and lessons learned from managing contact center teams and customer experience programs.
What We’re Looking For
We’re especially interested in presentations and discussions focused on:
- Artificial Intelligence in Contact Centers & CX
- Workforce Management
- Quality Assurance & Analytics
- Training & Knowledge Management
- Customer Experience Strategy
- Leadership & Employee Engagement
- Contact Center Operations
- Technology & Automation
- Real-World Case Studies
- Industry Trends & Innovation
The most successful sessions are educational, practical, experience-driven, and focused on real challenges, results, and takeaways that attendees can apply within their own organizations.
Preference is given to presentations led by contact center and CX professionals who are actively managing teams, operations, technology, or customer experience initiatives. Vendor participation is welcome when paired with customer case studies, operational insights, or real-world implementation experiences.
Why Speak at NECCF Events?
Speaking at NECCF events is an opportunity to:
- Share your experience with a highly engaged community of contact center professionals
- Build professional visibility within the New England contact center industry
- Connect with leaders and practitioners across a wide range of organizations
- Participate in meaningful industry conversations
- Support the growth and development of the contact center profession
Our events bring together professionals from a variety of industries who share a common goal: improving the customer and employee experience through better contact center operations and leadership.
Interested in Speaking?
If you are a contact center or CX professional interested in being considered as a speaker, panelist, moderator, or keynote presenter for an upcoming NECCF event, please submit your information below.