2026 Spring Forum – May 6, 2026

AI’s Impact on Key Contact Center Functions: Five Panels. One Forum. Real-World Insight. Our theme for the day is AI’s Impact on Key Contact Center Functions, bringing together five focused panel discussions that explore how teams are adapting across QA, Knowledge Management and Training, Workforce Management, leadership strategy, and more. Each session takes a practical […]

2026 Spring Social Events

2026 NECCF Social Events One of the best parts of NECCF is stepping away from the office to build real relationships with peers across the contact center community. Throughout 2026, members gathered in Framingham, Scarborough, Providence, and Worcester for relaxed evenings of networking, great conversations, and memorable experiences, including our annual Family Day at Polar […]

2024 Fall Forum – October 2, 2024

October 2, 2024 What a great event – 80+ leaders, 40 different companies represented, 16 Panelists, and 5 great sponsors. Special thank you to our sponsors Five Star Call Centers, ROI CX Solutions, Helpware, NexRep, LLC, and ACC Premiere. And special thanks to our panelists! Please contact me if you are interested in sponsoring our […]