LOCATION DIRECTIONS:  Franklin Country Club

Join the NorthEast Contact Center Forum, Contact Center Experts, Nuance and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.

You will learn:

Event Agenda:

9:30am Welcome and Continental Breakfast

10:00am – 10:15am Networking Exercise/Ice Breaker

10:15am – 11:15am Panel

11:15am – 11:25am Break

11:25am – 12:05pm Breakouts / Roundtables

12:05pm – 1:00pm Lunch

1:00pm – 2:00pm Exercise or Roundtables

2:00pm – 3:00pm Case Study