NECCF Winter Forum Event * CANCELLED *

December 8, 2021

Monday, Nov 15, 2021 – Thank you for your support of the NECCF. We were excited to resume in-person events on December 8th, but due to continuing concerns about COVID-19, we will not be able to deliver the high-caliber event we had envisioned. Therefore, the Board of Directors has made the difficult decision to cancel this event. We will be carrying the agenda and speakers over to our spring event scheduled for March 15, 2022. This event will also be held at the Franklin Country Club in Franklin, Mass.
You have the option of carrying your registration forward or requesting a full refund. Please email Bill Conlon (NECCF Treasurer) at with your decision.
Again, thanks for your support and please stay connected with us via our website, or our Facebook and LinkedIn pages.

Franklin Country Club, Franklin, MA (Click for Directions)

Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.

NorthEast Contact Center Forum’s Fall Event on December 8, 2021 at Franklin Country Club in Franklin, MA. Contact Center leader peer education event.


Limited sponsorship opportunities are available. Click here to access the NECCF Expo Sponsorship Opportunities.

COVID protocols statement:

Your safety and the safety of your team are paramount to us here at the NECCF. We will be observing the following guidelines at our Winter Forum on December 8, at Franklin CC:
  • We will observe Massachusetts guidelines of no more than 100 people gathering indoors – so make your reservation today, so you don’t miss this great event!
  • Proof of a full COVID-19 vaccination or negative COVID-19 test will be required to attend the Winter Forum
  • Physical or digital proof of vaccination or negative test result is required and will be checked at entry
  • For attendees who are not fully vaccinated, a negative COVID-19 test result must have been obtained no more than 72 hours (3 days) prior to attending.
  • Masks are encouraged at all times and extra masks will be available on site as well as hand sanitizer at each table
Thanks in advance for your compliance with these protocols and for supporting your safety and that of all the NECCF attendees.