Virtual Events

In addition to our Spring and Fall Forums held at the Franklin Country Club and our NECCF Conference & Expo at Gillette Stadium in June of each year, we hold several webinars each year to aid in continuing our mission of addressing the day-to-day management concerns and strategic planning needs of contact center professionals throughout the northeast region. We are working closely with our vendor partners and members of the contact center community to bring you content you can use in the daily management of your contact center.

Remember the NECCF is your organization, if you have a topic you would like us to cover or would like to participate in a webinar, let us know!

SAVE THE DATE – MAY 9, 2023 VIRTUAL ROUNDTABLE

Training and Development – Virtual Training: Friend or Foe?

Grab a sandwich or a salad and join us for this great training and development discussion from noon to 1:30pm, May 9!

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What is an NECCF Virtual Roundtable?
As a participant of NorthEast Contact Center Forum’s community, you probably already know that our Virtual Roundtable Sessions are the most popular and educational features of the events we host. The Roundtable Sessions facilitate a group of customer service and contact center leaders in a discussion about a specific challenge you are facing in your center. This allows for service thought leaders from different industries and backgrounds to use the collective “hive mind” to uncover new ways to apply approaches, technologies, and talent to your organization’s greatest hurdles. If we cannot gather around the roundtable of our physical events, we are bringing the roundtable to you. Every NECCF Virtual Roundtable, we’ll have a new and relevant challenge, invite some special guests and thought leaders, and open the floor to you for Q&A.