In addition to our Spring and Fall Forums held at the Franklin Country Club and our NECCF Conference & Expo at Gillette Stadium in June of each year, we hold several webinars each year to aid in continuing our mission of addressing the day-to-day management concerns and strategic planning needs of contact center professionals throughout the northeast region. We are working closely with our vendor partners and members of the contact center community to bring you content you can use in the daily management of your contact center.

Remember the NECCF is your organization, if you have a topic you would like us to cover or would like to participate in a webinar, let us know!

What is an NECCF Virtual Workshop?
As a participant of NorthEast Contact Center Forum community, you probably already know that our Virtual Workshop Sessions are the most popular and educational features of the events we host.  The Workshop Sessions facilitate a group of customer service and contact center leaders in a discussion about a specific challenge you are facing in your center.  This allows for service thought leaders from different industries and backgrounds to use the collective “hive mind” to uncover new ways to apply approaches, technologies, and talent to your organization’s greatest hurdles.  Every NECCF Virtual Workshop, we’ll have a new and relevant challenge, invite some special guests and thought leaders, and open the floor to you for Q&A.

Stay Tuned for Upcoming NECCF Virtual Workshop Webinars

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Previously Recorded Webinars

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Limited sponsorship opportunities are available. Click here to access the NECCF Virtual Event Sponsorship Opportunities.

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