During these challenging times the NECCF Board has decided to cancel our live events for 2020 and the beginning of 2021, we are continuing our Radio Roundtable webinars on a monthly basis into 2021. We are working closely with our vendor partners and members of the contact center community to bring you content you can use in the daily management of your contact center.

Remember the NECCF is your organization, if you have a topic you would like us to cover or would like to participate in a Radio Roundtable panel, let us know!

NECCF Sponsored Event

Did you know that the country’s 4th largest health insurer processes almost a million claims every single day? Join their AVP, Customer Service Adam Patterson, as he shares insights from their journey to accelerate and simplify knowledge retrieval for frontline staff; helping them keep pace with the ever-increasing demands of members and providers. In this webinar you’ll learn:

  • New innovations for empowering customer advocates & claims processors to find critical information they need quickly.
  • How to turn text-based knowledge into powerful visuals that make frontline employees faster and virtually 100% accurate.
  • How the information age has dramatically changed consumer behaviors and expectations of the past decade.

To learn more about having NECCF sponsor your virtual event, please contact us at

What is Radio Roundtable?
As a participant of NorthEast Contact Center Forum’s community, you probably already know that our Roundtable Sessions are the most popular and educational features of the events we host.  The Roundtable Sessions facilitate a group of customer service and contact center leaders in a discussion about a specific challenge you are facing in your center.  This allows for service thought leaders from different industries and backgrounds to use the collective “hive mind” to uncover new ways to apply approaches, technologies, and talent to your organization’s greatest hurdles.  If we cannot gather around the roundtable of our physical events, we are bringing the roundtable to you.  Every Radio Roundtable, we’ll have a new and relevant challenge, invite some special guests and thought leaders, and open the floor to you for Q&A.

Stay Tuned for Upcoming Radio Roundtable Webinars

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Previously Recorded Webinars

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Limited sponsorship opportunities are available. Click here to access the NECCF Virtual Event Sponsorship Opportunities.

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