Tuesday, December 10th – Franklin Country Club


Exclusively Sponsored by:

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LOCATION DIRECTIONS:  Franklin Country Club

Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.[/vc_column_text][vc_btn title=”Register Now” color=”primary” align=”center” link=”url:https%3A%2F%2Fconta.cc%2F2mUp5Ca||target:%20_blank|”][vc_column_text]Event Agenda:


9:30am – Registration & Continental Breakfast



10:00am – Morning Presentations – Two Tracks:





11:15am – Networking/Table Discussion – Recent Technology Implementations/Tech Plans for 2020



12:00pm – Buffet Luncheon



1:00pm – Five9 – Optimizing Your Contact Center for 2020 and Beyond – Learn Where Thousands of Contact Centers are Headed


2:00pmThe Trifecta of a Winning Organization – A great experience for the Customer, the Employee, and the Company, presented by Russell Onofrio, Partner, Cross-Rhodes Management Consulting, LLC


3:00pm – Closing Remarks and Survey Collection


3:15pm – Holiday Cheer! Cocktail Hour, Gifts and Raffle Prizes Distributed[/vc_column_text][/vc_column][/vc_row]